JOB DESCRIPTION-PS CORE ENGINEER
Health check for all nodes
Troubleshooting and resolution of faults and emergency tickets issues which have been escalated by NOC or customer.
weekly Backup of nodes
Preparing weekly report
Monthly health check including visual check on the environment around the nodes managed
Deal technically to assure the efficient reduction In Network Faults related to the Packet Switching.
Ensure the supporting for the 2nd line during 24 x 7 Operations and react immediately to troubleshoot these faults end to end till restoration.
Adhere to SLAs committed and ensure proper follow up of all network faults until closure.
Follow the pre- determined processes and the organizational Workflow.
Ensure the Customer satisfaction by supporting to reach the agreed level of Network Performance.
Network Availability. Manage network availability based on customer requirements and also the client commitment. Submit reports based on agreed frequency and escalate non -performance to related parties effectively.
Ad Hoc Activities to support National Related Events. Ensure service availability to customers and maintain network health and ensuring no system downtime throughout the event.
Participating in the Change Management Control process for higher level tasks.
Quality Documentation and Implementation.
Produce regular reports on the status of the network in a timely manner with up to date information on the evolving network.
Standby 24 x 7 and able to react to Critical Network Faults.
Controlling the project, organize the BO team, coordinate & interface with the customer operation and other relevant teams and with the high level management if needed.
Ensuring and enhance service delivery to customer, keeping SLA and achieving maximum network availability.
Putting plans, dispatch work, supervise & follow up with team members, in cooperation with all NOC staff and other related departments.
Participate in Core Network high level technical activities, data configurations, change requests, troubleshooting, reporting, monitor daily tasks and direct other team members to gain the best
knowledge transfer to local team members
Participation in meetings with customers.
Preparing incident reports.
Provide technical answers and solutions.
Share technical information and provide competence transfer.
Follow up on highly escalated issues and drive them to resolution.
Carries out root/cause analysis in more complex problems on platforms.
Organize and participate in pilot and trials
Should have worked on the Huawei SGSN / MME / GGSN / PCRF for a period of 4 – 8 years.
Knowledge of GSM / UMTS / LTE systems and EPC Architecture
Having experience on Huawei Icache is an added advantage.
Experience in IP Networks, firewalls, DNS, Routing protocols, IP security and UNIX.
Bachelor’s degree in Electrical Engineering or Telecom Engineering or IT.
Analytical and conceptual thinking
Hardworking and self-driven
Team-Working and Initiative