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Position Details: Branch Manager

Location: Kigali, Rwanda
Openings: 2


Our Client AutoXpress is one of the market leaders in the East African region in the Sales of Auto Parts and Accessories and Servicing of Vehicles. AutoXpress is looking to recruit a highly competent individual for the position mentioned above.


Job Objective:

The position is responsible for the branch operations including but not limited to sales and marketing, customer service, human resource management, inventory management, financial control, building and plant maintenance and safety and security of the company assets.


Roles and Responsibilities:


Sales and Marketing;

  • Assess local market conditions and identify prospective business development opportunities
  • Ensure prudent and professional acquisition of new business opportunity
  • Oversee the retail sales staff and provide support where required
  • Implementing all sales and marketing strategy of the company ensuring goals and targets are met


Customer Service;

  • Analyze customer feedback and deal with any customer related issues in a positive and timely manner
  • Forward any claims received to the relevant managers and ensure timely and satisfactory resolution
  • Build and maintain good rapport with customers


Human Resource Management;

  • Orient new staff to company culture and policies
  • Oversee that all guidelines and policies in respect to labor and human resource are adhered to
  • Ensure human resource related matters are resolved or escalated to in a timely manner
  • Ensure that the delegated duties of the staff are being carried out in line with their responsibilities
  • Assess training needs and ensure that appropriate training is provided
  • Recommend staff for employment or promotion within the branch in accordance with the company regulations
  • Build and maintain a cohesive and motivated team at the branch level


Building and Plant Maintenance;

  • Carry out regular checks of the entire premises and other assets
  • Ensure that the premises are clean and aesthetically appealing at all times
  • Ensure that all company assets are well maintained and accounted for


Administration (Inventory management, financial control, safety and security);

  • Prepare daily, weekly, monthly reports as required by the management.
  • Oversee that the workshop and stores functions are carried out in an efficient and timely manner
  • Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes
  • Oversee receivables management at the branch level and ensure that it conforms to company policies
  • Manage petty cash function
  • Ensure that company stationery is stored safely
  • Ensure that all company documents are stored safely and filed in an orderly manner
  • Maintain offsite backups for all important records
  • Ensure that the company assets are well secured from theft, fire and any other potential risk or hazard
  • Perform any other duties that may be required.


Key Competencies:

  • Leading and supervising
  • Working with people
  • Writing and reporting
  • Analyzing information
  • Planning and organizing
  • Entrepreneurial & commercial thinking
  • Delivering results &exceeding customer expectations
  • Coping with pressure


Education, Experience and Knowledge;

  • Degree in sales and marketing, commerce or business administration
  • At least 1year experience as an assistant branch manager in our organization or at least 3 years experience as a branch manager in the automobile industry
  • Knowledge of the automobile industry as well as automobile mechanics would be advantageous
  • Practical business management skills
  • Computer literacy in MS office packages




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