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Position Details: Bank Teller

Location: Kigali, Rwanda
Openings: 1

Description:


Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing

Key Duties & Responsibilities
  •  Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
  • Cash checks.
  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
  •  Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
  • Process credit card cash advances.
  • Assist in ordering, receiving, verifying, and distributing cash.
  • Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
  • Providing additional products including Cashier’s Checks, Personal Money Orders.
  • May be responsible for bank opening and/or closing.
  • Maintains the highest level of confidentiality with all information obtained.
  • Promotes the bank’s products and services.
  • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
  • Perform as a team member in allocating and coordinating the work flow.
  • Contribute to the fulfillment of department and company objectives and goals.

Knowledge, Skills & Abilities
  • Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
  •  Mathematical skills
  • Strong communication & organizational skills.
  • Detail oriented, high degree of accuracy
  • Competence with computers, telephone, 10-key calculator and other office machinery. .
  •  Ability to work in a fast-paced environment & under pressure as needed.
  • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
  • Familiar with retail banking regulations and teller roles and responsibilities relating to each.

Education & Experience

  • Bachelor degree in relevant field i.e. Finance and Economics preferable.
  • Fluency in English and Kinyarwanda.

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