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Position Details: Head of Operations Department

Location: Kigali, Rwanda
Openings: 1


Our client is one of the leading banking institutions in Kigali. They are looking to fill the position above.

Reports to: The CEO


Under the administrative supervision of the CEO, the head of Operations Department is responsible for the overall leadership and management of the Department.

Key responsibilities:

  • Provide strategic direction to the Operations department and guide all its activities to support the Bank’s growth strategies and achieve projected business results;
  • Initiate, establish and maintain the Bank's operating policies and procedures, monitor and ensure their regular update and consistent application;
  • Drive operational processes, maintaining effectiveness and efficiency while monitoring compliance to Central Bank  regulations as well as total client satisfaction;
  • Monitor daily operations in order to ensure the achievement of a strong level of compliance to internal controls and adherence to the best standards of quality both within the processes and in the services to clients;
  • Develop and manage a team of highly skilled professionals and motivate them to grow the Bank’s business and deliver quality results;
  • Ensure that  products are operational and ensure regularity the operations;
  • Oversee the bank's payment system;
  • Oversee cash management in the branches;
  • Produce periodic reports.


Qualifications and other requirements

The candidates must:

  • Be  of Rwandan Nationality;
  • Have at least a bachelor’s degree in Economics, Management,  Finance  and Banking 
  • Proven experience of at least 5 years in bank business in a senior supervisory position;
  • Fluent in English ;
  • Team player;
  • Have organizational skills and management priorities
  • Demonstrate a high level of integrity;
  • Be immediately available to start work.


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