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Position Details: Customer Advisor

Location: Bujumbura, Burundi
Openings: 1


Econet Leo

Our client is a global Telecommunication Company seeking to hire competent Customer Service Advisors.

Brief Description

As a Customer Service Advisor, you will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Summary of duties

Ø  Handling enquiries

Ø  Answering incoming calls

Ø  Offering customers products and services

Ø  Performing administrative functions

Ø  Updating client accounts

Ø  Processing customer correspondence


1.      The ideal candidate should have a Degree as a minimum academic qualification

2.      Ideal candidates should be able to speak fluently any of the following language combinations;

                                                              i.      French, Kirundi and English Fluently.

                                                            ii.      French, Kirundi and Kiswahili Fluently.

                                                          iii.      French, English, Kirundi and Kiswahili fluently is an added advantage.

3.      Age limit: Below 26 years of age.

NB: Candidate who do not meet this requirement should not apply.


Ideal Candidates should have a typing Speed of 30wpm

Computer skills in MS Word, Excel and Internet or email.

Excellent communication and interpersonal skills



Driven by goals and targets

Inspiring to others

High levels of accountability and ownership

Can take personal responsibility under minimum Supervision

Ethical, Confidential, Mature with high levels of Integrity.

The successful candidates are contracted to work for Econet-Leo in the Econet-Leo Call Centre as Call Centre Fillers/Agents.


PS: The candidate should not be a student.


Deadline: 25th January 2017 at 5pm

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