Our client is a global Telecommunication Company seeking to hire competent Customer Service Advisors.
As a Customer Service Advisor, you will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.
Summary of duties
Ø Handling enquiries
Ø Answering incoming calls
Ø Offering customers products and services
Ø Performing administrative functions
Ø Updating client accounts
Ø Processing customer correspondence
1. The ideal candidate should have a Degree as a minimum academic qualification
2. Ideal candidates should be able to speak fluently any of the following language combinations;
i. French, Kirundi and English Fluently.
ii. French, Kirundi and Kiswahili Fluently.
iii. French, English, Kirundi and Kiswahili fluently is an added advantage.
3. Age limit: Below 27 years of age.
NB: Candidate who does not meet this requirement should not apply.
· Ideal Candidates should have a typing Speed of 30wpm
· Computer skills in MS Word, Excel and Internet or email.
· Excellent communication and interpersonal skills
· Driven by goals and targets
· Inspiring to others
· High levels of accountability and ownership
· Can take personal responsibility under minimum Supervision
· Ethical, Confidential, Mature with high levels of Integrity.
The successful candidates are contracted to work for Econet-Leo Call Centre as Call Centre Fillers/Agents.
NB: The candidate should not be a student.
Deadline: 21st March 2017 at 5pm