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Position Details: Call centre Agents

Location: Bujumbura, Burundi
Openings: 1


Our client is a global Telecommunication Company seeking to hire competent Customer Service Advisors.


Brief Description

As a Customer Service Advisor, you will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.


Summary of duties

Ø  Handling enquiries

Ø  Answering incoming calls

Ø  Offering customers products and services

Ø  Performing administrative functions

Ø  Updating client accounts

Ø  Processing customer correspondence



1.      The ideal candidate should have a Degree as a minimum academic qualification

2.      Ideal candidates should be able to speak fluently any of the following language combinations;

                                                              i.      French, Kirundi and English Fluently.

                                                             ii.      French, Kirundi and Kiswahili Fluently.

                                                            iii.      French, English, Kirundi and Kiswahili fluently is an added advantage.


3.      Age limit: Below 27 years of age.


NB: Candidate who does not meet this requirement should not apply.



·         Ideal Candidates should have a typing Speed of 30wpm

·         Computer skills in MS Word, Excel and Internet or email.

·         Excellent communication and interpersonal skills

·         Self-motivated

·         Ambitious

·         Driven by goals and targets

·         Inspiring to others

·         High levels of accountability and ownership

·         Can take personal responsibility under minimum Supervision

·         Ethical, Confidential, Mature with high levels of Integrity.


The successful candidates are contracted to work for Econet-Leo Call Centre as Call Centre Fillers/Agents.


NB: The candidate should not be a student.


Deadline: 21st March 2017 at 5pm


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