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Position Details: Head of Operations & Logistics

Location: Kigali, Rwanda
Openings: 1


KCB Bank Group is East Africa’s largest commercial Bank that was established in Kenya in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda, Burundi and Ethiopia completing the East African circuit in the year 2012. Today KCB Bank Group has the largest branch network in the Region of over 250 branches, 962 ATMs and 12,000 agents offering banking services on a 24/7 basis in East Africa. This is complemented by mobile banking and internet banking services with a 24hour contact center service for our customers to get in touch with the Bank. The Bank has a wide network of correspondent relationships totaling over 200 banks across the globe and our customers are assured of a seamless facilitation of their international trade requirements wherever they are. 

We are Simple, Inspiring and Friendly, and practice these values as we work towards simplifying our clients’ world to enable their progress.

KCB Bank Rwanda Ltd is a member of KCB Group Plc, operating with a Network of 12 branches, 2 cash centers, 25 ATMs and over 260 banking agents, spread across the width and breadth of the country in order to take our products and services closer to the marketplace. We pride ourselves in being an innovative, warm and customer friendly bank offering a full range of financial solutions.

The Position

Reporting to the Managing Director, KCB Bank Rwanda Ltd, the job holder will be responsible for effective and efficient management/co-ordination of the Bank’s Operations processes relating to payments, procurement, facilities, security, reconciliation and cash functions so as to deliver efficient, cost effective and excellent customer service while mitigating inherent risks. 

The Head of Operations & Logistics is also responsible for administrating the KCB Bank Rwanda Project Management Framework 

Key Responsibilities:

a) Define, implement and maintain appropriate operations standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit

b) Develop, implement and maintain a cost effective and appropriate operating model in the middle and back office operations functions, including quality assurance of the banks process environment

c) Develop, implement and maintain a value adding regime of key performance indicators, business metrics and external benchmarking data that enables business decisions

d) Provide business support and services by hosting and managing clearing operations, Trade services, Treasury Operations, Currency Services, Account Services and Central Reconciliation

e) Lead and manage all logistics activities to ensure that there is ongoing support to critical business activities with regards to transport, facilities and security

f) Deliver the procurement strategy for KCB Bank Rwanda to achieve target business and financial value for goods and services procured. This includes supplier management, compliance to procurement policies and guidelines and supply chain reporting

g) Provide leadership in the design of all the bank’s processes and procedures to ensure that there is an effective Process Management Framework that focuses on the customer, and addresses the risks that are inherent in the business

h) Proactively manage all risk arising from banking operations by consistently applying the risk management framework across the Operations & Logistics functions

i)  Provide guidance and skills support through the KCB Bank Rwanda Ltd Project Management Framework to ensure that all projects for the bank in Rwanda are delivered on time, within cost and that the outcomes satisfy customer and end user expectations

j)  Guide the branches and Head Office units in the reconciliation process to ensure that all transactions are raised and posted in accordance to guidelines relating to Agency, Suspense and Differences accounts in order to mitigate the risk of loss and comply with the bank’s policies and BNR guidelines. This covers all reconcilable accounts, agency, settlement and suspense accounts for ordinary banking and Money Transfer Services.

k) Provide leadership in the management of Currency services to ensure that the bank’s cash holding is well managed, and that all branches have adequate, but not excess cash on premises. In addition, also ensure that all the bank’s ATMs are operating optimally and are supplied with adequate cash.

l) Develop, review and report on Operations & Logistics’ strategy, ensuring the strategic objectives are well understood and well executed by department managers

m) Drive efficiency, cost minimization and value for money in all departmental deliverables. Enforce a pro-active and sound operational risk management culture in Operations department.

n) Overall leadership of the Operations & Logistics Department Team.

The Person

For the above position, the successful applicant should have the following minimum requirements:

·         A University degree from a recognized University

·         10 years of working experience in banking operations

·         5 years in a senior management position

·         5 years of budgetary responsibility

·         5 years Banking Operations experience required

·         Be well versed in banking systems, processes and procedures.

·         Excellent Cross-Cultural People Management skills, Team Motivation and Leadership Competence. 

Deadline: 18th May 2017

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