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Position Details: Grievance Officer GO)

Location: Kampala, Uganda
Openings: 2

Description:

Main Responsibilities
  • Following the grievance procedure to receive, acknowledge, record investigate, respond and close out all grievances.
  •  Engaging relevant stakeholders at every stage of the grievance mechanism to ensure progress to deliver closure of grievances.
  •  Undertaking all the required reporting using the tools available.
  •  In addition to enhancing the grievance procedure in line with international best practice.

Qualifications and Responsibilities
  • Bachelors’ degree in Computer Science, Social Sciences, statistics or related field.
  • Minimum three years experience in a Community development project environment or similar NGO.
  • Proven experience in negotiating with favourable outcomes with stakeholders in line with best practise grievance procedures.
  • Excellent communication (Verbal and written) and interpersonal skills
  • Good analytical and reporting skills
  • High level of Microsoft Office proficiency and use of Social data software.
  • Fluency in English (written and spoken),  and  local languages (Rugungu, Runyoro, Alur, Kiswahili) an added advantage

  • Deadline is Friday 23rd June 2017

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