Department Front Office
Reports to Front Office Manager
Responsible for driving the hotel limousines, taking guests, executives or dignitaries to their destination in a safe and efficient manner. Provide navigational skills in reading maps and avoiding traffic-laden areas and ensure guests are taken care of during the journey to their destinations.
Key Duties and Responsibilities
Adhere to all resorts rules and regulations as per service standards policies and procedures.
Fully aware of the resort’s emergency procedures.
Adhere to the grooming policy at all times.
Ensure to have excellent product knowledge about the resort and have an in-depth knowledge of resort’s products and to be able to maximise revenue by capturing all opportunities.
Promote the resort and other departmental products to increase the overall revenue.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Transport guests to/from airport or any other destinations the guests have requested as per their reservation, using property vehicle.
Ascertain guests’ needs while in transit are met efficiently and effectively from limousine amenities such as magazine, water to vehicles air conditioning including music sound system that is up to guest satisfaction.
Ensure that all guests luggage are accounted and loaded to the vehicle prior to departure from the pick-up point.
Treat internal and external guests fairly to develop and maintain positive working relationship. Extend utmost courtesy to every guests and Colleagues within the work place.
Engage with guests and encourage feedbacks of the stay or areas for improvement to help achieve Clarabridge, LQA and other Mystery Shopper targets.
Notify appropriate Colleagues for any vehicle maintenance needed.
Document all vehicle incidents (e.g. damages, accidents) and provide reports of incidents to the Front Office Manager.
Report accidents, injuries and unsafe work conditions to Front Office Manager.
Maintain confidentiality of proprietary information such as guest’s data or in any information that needs to be confidential in nature to protect the company.
Perform other reasonable job duties as requested by the Front Office Manager.
Skills, Experience & Educational Requirements
Need to hold a valid local Driving License and be well knowledgeable with Rwanda’s traffic laws.
Fluency in English is essential, any additional languages is preferable.
Willingness to learn and to perform the job of a Driver.
Any job experience in the Hospitality sector and Front Office/Transportation department in a resort environment (preferable five star) is a valuable addition.
Ability to lift heavy objects to complete duties and guest requests.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Strong guest and service orientation and communication skills.
Ability to work well under pressure.
Blow Away The Customer
I care and work towards exceeding the expectations of my customers
I am proactive and deliver unique and everlasting memories for our customers
Develop Passionate and Committed People
I am committed to being thoughtful towards our colleagues
I am passionate about my role
Continuously Strive for Perfections (good enough never is)
I constantly seek new ways and ideas to improve what I do
I am inspired to make a difference
Achieve Sustainable Bottom Line Performance
I am honest and fair
I take responsibility and contribute towards the financial performance of where I work
I present a professional image according to established standards
I speak in a clear and concise manner both in person and over the phone
I express ideas in a clear and coherent manner
Functional Skills and Knowledge
I demonstrate my knowledge and skills effectively
I take responsibility for my actions
Time Keeping & Grooming
I report for work in my department on time daily
I present a professional and appropriate manner
Response to Supervision
I demonstrate respect for my superiors
I respond to supervision positively
Deadline for Application : 2-August-2017