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Position Details: Sales & Marketing Cordinator

Location: Kigali, Rwanda
Openings: 1


Position                             Coordinator, Sales &Marketing 

Level                                 Colleague

Department                       Sales & Marketing, ONE&ONLY NYUNGWE HOUSE

Reports to                         Manager, Sales & Marketing, ONE&ONLY NYUNGWE HOUSE

Subordinates                     N/A

Job Summary

Responsible for assisting the Manager Sales & Marketing with the administration and smooth running of the day-to-day office operations.  Provides detailed support to Manager, Sales & Marketingwith Sales, Marketing and PR related administration tasks.

Key Duties and Responsibilities

Effective running of the Sales & marketing department and complete coordination of sales, marketingand PR administration processes.

Provides daily administration assistance and support to Manager, Sales & Marketing and Reservations to ensure maximum productivity.

Manages all Sales, Marketing and PR purchase requests, account reconciliations, expense management, expense trackers, invoice reconciliation, petty cash and other administrative tasks.

Manages trade site requests, gift certificate request and other partner requests as directed.

Reviews processes and implements systems that will increase general office productivity and reporting formats.

Assists with sales campaigns, marketing activity, advertising activity, digital activity.

Produces management reports and data analysis reports.

Produces high quality presentations for reporting requirements as required on monthly and quarterly basis.

Ensures all client enquiries are handled in a professional manner with a same day turnaround.

Maintains site inspection log and alert Property Manager weekly to arriving site inspections and familiarizations.

Handles and coordinates ad hoc reservations and site inspections.

Manages general correspondence (including professional composition of emails), reports, client letters etc.

Produces high quality standard templates and accurate excel spreadsheets for reporting purposes.

Assists with preparations of trade shows ensuring timely registration, payment of fees and dispatch of collateral.

Handles the preparation of gift and prize certificates, all courier, freight and mail activities including posting.

Provides general support and assistance to Sales and Marketing Manager and Reservations agent as directed.

Proactive development and management of internal Sales & Marketing systems and procedures.

Building presence and awareness of the brand nationally in Rwanda and the rest of the region and at a strategic level globally

Working collaboratively with the Sales and Marketing Manager to drive strategy across multiple customer markets and to educate on the benefits of the product

Executing brand related events to maximize the PR value and opportunity generated by such events

Developing Specific communications materials including story pitches, messaging guidelines, press releases, presentations

Liaising and pitching to both local, regional and international press

Management and coordination of social media activity locally and globally

Skills, Experience & Educational Requirements

Tourism, Marketing or PR and Communications undergraduate desirable

Strong communication skills (written, verbal and presentation)

Strong Excel and Powerpoint skills – minimum of intermediate level required

Strong Microsoft Office skills

Strong influencing skills

Strong report writing skills

Opera PMS and Delphi knowledge desirable

Core Values & Competencies

Blow Away The Customer

I care and work towards exceeding the expectations of my customers

I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

I am committed to being thoughtful towards our colleagues

I am passionate about my role  

Continuously Strive for Perfections (good enough never is)

I constantly seek new ways and ideas to improve what I do

I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

I am honest and fair

I take responsibility and contribute towards the financial performance of where I work

Functional competencies


I present a professional image according to established standards


I speak in a clear and concise manner both in person and over the phone

I express ideas in a clear and coherent manner

Functional Skills and Knowledge

I demonstrate my knowledge and skills effectively

I take responsibility for my actions

Time Keeping & Grooming

I report for work in my department on time daily

Response to Supervision

I demonstrate respect for my leaders

I respond to supervision positively

Application Deadline : 2-Aug-2017



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