Position Spa Therapist
Reports to Nature Resort Manager
Therapists are responsible for delivering exceptional treatments to guests of the Spa in line with One&Only brand standards, whilst maintaining excellent five-star client care, cleanliness standards and grooming. Responsible for the revenue generation through up selling and cross selling to other business centers in the Spa and the Resort.
Key Duties and Responsibilities
SPA & RETAIL SALES
Responsible for achieving retail sales targets as set by the Nature Resort Manager.
Ensure aftercare recommendations are made at the end of every treatment, tailor made based on the client concerns and needs.
Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the Spa and Resort. Maintain a sound knowledge of all treatments, resort offerings, packages and any promotions.
Participate in demonstrations/ events as required.
Ensure that daily sales figures of treatments as well as any other transactions are accurately recorded.
Perform all treatments at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the client’s specific needs.
Update own knowledge of products and treatment brand standards, outside of formal training by One&Only.
Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified and taken into account.
Protect the guest experience by moving quietly around the treatment room and in corridors.
Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the Spa standards.
Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Nature Resort Manager.
Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
Work with team spirit and respect with all Colleagues.
Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to appropriate Colleagues.
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
Report any guest complaints to the Nature Resort Manager so that they can be handled promptly and effectively.
Take ownership of guest complaints and ensure resolution.
HEALTH, SAFETY & HYGIENE
Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas.
Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
Act responsibly at all times in relation to personal safety along with the safety of Colleagues and guests of the Spa.
Work together with Housekeeping Attendants where required in maintaining cleanliness and hygiene in the Spa facilities.
Maintain a high standard of appearance and personal hygiene as laid down by the Nature Resort Manager and One&Only Grooming Standards.
Always be punctual and prepared in advance of treatments.
Support all departments in the Resort where necessary including covering Reception duties as and when required.
Must adhere to training as set down by the Nature Resort Manager and attend all training courses as deemed necessary.
Take care and protect company assets, material and equipment, including work uniform.
Skills, Experience & Educational Requirements
Fluency in English is essential, any additional languages is preferable.
Must be willing to learn and skilled to perform the job of a Spa Therapist.
Certified/diploma’s as a Spa Therapist.
Any job experience as a Spa Therapist in a resort environment (preferable five star) is a valuable addition.
Core Values & Competencies
Blow Away The Customer
I care and work towards exceeding the expectations of my customers
I am proactive and deliver unique and everlasting memories for our customers
Develop Passionate and Committed People
I am committed to being thoughtful towards our colleagues
I am passionate about my role
Continuously Strive for Perfections (good enough never is)
I constantly seek new ways and ideas to improve what I do
I am inspired to make a difference
Achieve Sustainable Bottom Line Performance
I am honest and fair
I take responsibility and contribute towards the financial performance of where I work
I present a professional image according to established standards
I speak in a clear and concise manner both in person and over the phone
I express ideas in a clear and coherent manner
Functional Skills and Knowledge
I demonstrate my knowledge and skills effectively
I take responsibility for my actions
Time Keeping & Grooming
I report for work in my department on time daily
Response to Supervision
I demonstrate respect for my leaders
I respond to supervision positively