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Position Details: Operations Manager

Location: Kigali, Rwanda
Openings: 1



Job Title: Operations manager 

Reporting Line: General Manager

Department: Operations

 Role Purpose Statement: This is a senior management role which involves overseeing operation department and the provision of services. The operations manager makes sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

 Key Interfaces External: Internal: Other managers, unions/ Works Council

 External: Local community, customers, suppliers, authorities, advisors, unions, auditors

  Main Accountabilities (including specific challenges)

 Business Strategy, Policies and Tools

·           Execute the implementation of the department planning

·            Ensure compliance with the policies

·           He/she is responsible of maintaining high standards in Catering Unit Operations.

 Managing Business

·           Follow organizational directives, policies and achieve highest customer satisfaction, increase profitability

·           To ensure on-time performance and effectiveness of the departments through defined procedures controls.

·           Provide data for the development of an annual business plan and budgeting for the department

·           Implement the short -term operation planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations

·           Oversee the department’s economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements. Lead the department to achieve the budget targets and initiate corrective actions if necessary

 Qualification, Knowledge, Skills and Experience.

  •  Knowledge of international airports operations is an added advantage
  • Proficient in English.
  •  driving licence
  •  Knowledge of the operative flow and rules;

Knowledge, Skills and Experience

  •  Minimum of 3 to 5 years of Experience in production/operation/logistics, managerial experience.
  • Proven work experience as operations manager/project management,
  •  Adequate knowledge of organizational effectiveness and operations management
  •  Budget development and oversight experience
  •  Familiarity with business and financial principles and practices
  • Working knowledge of budgets, forecasting and metrics
  • Basic IT skills (databases, MS Office etc)
  • Ability to effectively communicate with all levels of the organization
  • Leadership and organizational skills
  • Knowledge of international airports operations is an added advantage
  • Proficient in English.
  • Driving licence
  • Knowledge of the operative flow and rules;
  • BBA (degree) in related field

  Deadline: October 10th, 2017

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