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Position Details: Operations and Sales Manager

Location: Nairobi, Kenya
Openings: 1



Job Title:       Operations & Sales Manager

Reports To:   Managing Director


·         Sales Team

·         Finance

·         Production

·         Stores

Job Purpose:

Will require a strong sense of enterprise-wide mindset to ensure Strategic Priorities, Sales and Operations decisions; are in the best interest of the company. Strong leadership skills are required to create direction; a “can do attitude” with a strong drive for results will be necessary to overcome obstacles and motivate the team through challenging projects. Must be able to juggle and advance multiple priorities at once, in a timely fashion, with high-quality output across multiple functions in the organization. Should have ownership to the overall performance of the company.



·         Oversee entire company’s operation to ensure superb product and customer service

·         Personnel management, motivation, coaching, disciplinary issues, and implement trainings

·         Develop and lead a sales team to provide customer service at the highest level in all areas

·         Assure product delivered to customers is of optimum quality and in-stock conditions are maintained

·         Works with sales personnel to generate new business and maintain current client relation

·         Maintain a high degree of our client’s concept and of product knowledge to all staffs

·         Oversee product ordering and inventory controls

·         Ensures that all Government, Good Manufacturing Practices and Internal company regulations and standards for Food Hygiene, Safety, product freshness, sanitation, pest control are met

·         Works to achieve set department budget that contributes to the company’s long range goals

·         Monitor and manage Sales, product, labor, and other operational expenses to ensure budget requirements

·         Ensure highest level of quality and presentation in products and services

·         Works with other department managers to effectively deliver results

·         Responsible for employment interviews, performance appraisals

·         Responsible for spearheading the departmental goals to align with the company’s goals

·         Maintain uncompromising focus on high quality standards and bottom line profit improvement

·         Champion Good Manufacturing and Lean Manufacturing practices in the bakery

·         Devise, implement, and continuously review Policies, Rules & Regulations & Other Internal Company Standards

·         Ensure full utilization and accurate data entry of the inhouse management system (CMS) across all cross functional departments that will generate accurate reports 


Financial Responsibility:   

·         Approves POs up to 250,000 KES

·         Approval of petty cash expenditures


Knowledge, Skills & Experience



·         Bachelor’s Degree 

·         5+ years of management experience

·         Proven leadership experience in FMCG environment

·         Sales oriented / Sales experience background

·         Strong leadership, ability to set, communicate and drive brand vision

·       Sound financial/analytical acumen, problem identification and resolution skills and creative/consumer insights abilities

·     Strong interpersonal and communication skills to motivate and lead a diverse cross-functional team of professionals

·         Ability to coach, mentor and develop others



·         Strong & Decisive Leadership

·         Analytical

·         Organizational

·         Team Building

·         Planning

·         Communication






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