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Location: Kampala, Uganda
Openings: 1


The primary role of the job is to give support to the Key Account Manager and the Account Managers to maintain long-term relationships with clients through provision of excellent end to end service delivery.

  • Ensuring that clients’ needs are always well taken care of by being customer focused and providing world class customer service.
  • Managing client relationships and providing clients with excellent service and support always.
  • Managing documents received from clients in a timely and efficient manner.
  • Working closely with internal departments, external agencies and suppliers to ensure the successful delivery of services to clients.
  • Opening files and liaising with both internal and external parties to ensure that documents are processed timely and in an efficient manner.
  • Maintaining cargo status report and ensuring that clients are always kept updated as to the progress of their shipments by both phone and email.
  • Monitoring and keeping data of all costs/incidentals pertaining to clearance /movements 
  • Liaising with container control section to ensure that empty containers are returned to the shipping line nominated depots.
  • Checking and approving all KPA invoices and 3rd party payments e.g. shipping line local charges, AWL, CFS, container demurrage, container repair etc
  • Tailoring status reports to suit client needs e.g. color coding / highlighting as per client requests.
  • Identifying, making and following up on all claims through FFK claims team and maintain a report. 
  • Feeding back all suggestions for improvement and market research to the Key Account Manager.
  • Handling clients complains in an efficient and timely manner and escalating issues that require management’s interventions.
  • Preparing accurate and timely reports for management as and when required.
  • To work in accordance with all company policies, procedures and processes.
  • To actively promote, champion and input into the QHSE focus of FFK throughout all business activities and operations whilst ensuring that full cognizance is taken of QHSE in all decisions.
  • Any other job that may be given to the job holder from time to time e.g. assist with BD Initiatives.

A bachelor’s degree in marketing or in a business-related discipline.

Fresh graduate with an aptitude to learn.

  • General knowledge of Port, Shipping, CFS and boarder Operations.
  • General knowledge in customs clearance processes in COMESA region.
  • Customer service and relationship building Skills.
  • Time management skills
  • Report writing skills.
  • Attention to details.
  • Multi-tasking skills.
  • Communication and interpersonal skills.
  • Computer skills.

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