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Position Details: Packet, Core & Enterprise Support Engineer

Location: Juba, South Sudan
Openings: 1


Our Client MTN South Sudan, one of the country's biggest telecoms operators is looking for qualified personel to fill the position of Packet, Core & Enterprise Support Engineer: 

JOB PROFILE    - a pragmatic collection of info related to a job or position.

Title of position:

Packet, Core & Enterprise Support Engineer

Location of the job: (Department & Division)

Core and Enterprise Network / Network Operations.


Position Code:



Number of subordinates: 0


MTN Level: 2


Time span:

Core purpose of the Job:  (Short description)


  • Supervise the operation and maintenance of the Packet core and MPBN equipment as per MTN toolkit.
  • Support the delivery of enterprise services and applications to EBU customers.
  • Maintain the network QoS according to MTN standard.
  • Implementation of new product and services to satisfy the marketing demands


Context: (Global influences, environmental / industry demands, organisational mission, etc.)

  • To ensure that MTN MPBN and Packet core network nodes are operated according to MTN standards and are providing excellent quality and availability.
  • To support the delivery of enterprise services to EBU customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.


1.     Supervise the operation & Maintenance of the mobile packet core and MPBN.

2.     Supervise closely all the Daily / weekly / monthly monitoring the packet core network nodes performance indicators , list enhancement in order to improve the performance of packet core network segment and end-to-end quality of broadband services

3.     monitor the packet core network& MPBN performance and preventing any services disturbances Counters selection, reports recommendation, counters cross correlation and threshold values recommendation Reporting of packet core network performance to higher management on regular basis

4.     Enhance required services for better quality of service

5.     Configure, integrate, Start up and test of Core Packet Switching & MPBN nodes and documentation (software, hardware,  processes and organizational changes)

6.     Setup the Monitoring tools to control of good performance for the PS Core & MPBN.

7.     Ensure the high availability and redundancy (99.99% service availability) of PS Core & MPBN.

8.     Ensure the daily operations are according the section operation polices and procedure.

9.     Problem solving, system tuning, software upgrades, fault localization & remedy and any other integration activities.

10.   Supervise the daily task of routine check.

11.   Work closely with network monitoring teams.

  1. Interfere with the vendors for opened CSR meetings.
  2. Support EBU customer’s last mile solutions.
  3. Provide EBU customers the interface for network related problems.

15.   Ensure all the PS core & MPBN related complains are closed within the CC SLA.

16.   Launching tests & technical approval for the new PS core platforms& MPBN.

17.   Monitor the performance of the PS core& MPBN team.

18.   Supervise day to day GPRS roaming; ensure the roaming target is 100% achieved.

19.   Supervise the monthly reports out put.

20.   Attend change management meetings, ensure the entire concerned are aware about the change.

21.   Respond to simple and straight forward requests for line/Senior manager information in order to facilitate decision making.

22.   Identify problems arising in the course of their work, solve routine problems and refer unusual problems to their line manager as appropriate in order to deliver the services required by the business. Deliver specialist services as instructed by their manager in order to meet the needs of the business.

23.     Deal with external suppliers on matters such as deliveries and resolving day to day queries ensuring a good working relationship.

24.   Perform ad-hoc duties as assigned by management.


Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others


  • Motivate, coach and lead MSP teams to ensure that individuals possess the skills and capability required to deliver team objectives.


Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this   would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for Example HR Managers having to manage an IT function.


·         Information Security Policy Audit & Implementation.


Lateral Dimensions:

These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

Creativities :(improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position


  • Operational process& procedures improvement.
  • KPIs improvement.
  • Staff motivation.
  • Meet project deadlines.

Vulnerabilities: Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent Direct implication or first level of impact.


·         High Work load (get performance under pressure).

·         Staff Shortage.

·         Tide project schedule.

·         Customer Facing



Collaboration: Refers to formal and informal relationships

Responsibility towards: 


§  Direct reports:

§  Matrix reports: Core and Enterprise Network Manager

§  Key customers: MTN Customers, EBU customers, Customer Care, Marketing, Planning

§  Key suppliers: Telecom Vendors (Ericsson, HUWAEI, JUNIPER,CISCO,ZTE), MSP.

§  Relations: ALL Network division departments and sections, IS, Marketing, Customer Care, Field Operations, and HR

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment: Relates to the decision-making constraints place upon a position or            conversely, the degree of freedom in decision-making.                                                                      


  • Setup Operations schedules.
  • Setup report formats.
  • Upgrade the privilege level to the engineers according to the competence level.
  • Fault handling.
  • Customer Management.


Authorities: Financial and other decision making authorities, e.g. engaging contracts with suppliers.

  • As delegated authority.


Minimum Requirements: Minimum necessary, and not the ideal / preferred should be included.




·         Bachelor Degree in Telecommunications or Electronics/ Computer Science

  • (CCNA , CCIP  Is preferred)



·         Minimum 2 years’ experience in Packet core and MPBN services support. Technical Customer Support.




  • Mobile Network principles
  •  IP principles
  • Customer Management




·         Redback/Juniper Router Administration Skills.

·         Good UNIX knowledge.

·         MPLS (Multi Protocol Label Switching Sigtran.

·         TCP/IP, ATM, TDM.

·         SS7 over IP (SIGTRAN).

·         SGSN & GGSN HSDPA, 2G, 3G, Firewalls, VoIP, Radius, DNS, WAP.

·         GPRS Roaming.

·         Customer Services Support


Skills / physical competencies:

·         Understanding and application of required standards.

·         Organization skills.

·         Basic report writing ability.

·         Able to work off own initiative.

·         Specific professional knowledge/ expertise.

·         Communication skills-verbal and written.

·         Evidence of team working ability.


Behavioral qualities:


  • Integrity (1)
  • Commitment to the Organization (1)
  • Leadership (1)
  • Coaching & Developing (2)
  • Managing Accountability (1)
  • Teamwork & Cooperation (2)
  • Customer Focus (1)
  • Performance Excellence (2)
  • Taking the Initiative (2)
  • Analytical Thinking (2)


General working conditions:

(e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.

  • Normal MTN conditions.
  • Extended working hours (over the night)
  • Weekend and holidays (if necessary)


KPI’s/ Quality measurements


  • GPRS/WCDMA Attach Succ.
  • PDP Activation Succ Rate.
  • Critical Links Availability.
  • PS& MPBN Core Network Availability.
  • WAP Service Succ Rate.
  • Customer Satisfaction Index
  • EBU service availbility


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